Amcom Software Adds RFID to Call Center Capabilities

Integration of RFID with Amcom’s call center suite is the industry’s first

MINNEAPOLIS, MN – January 13, 2009 – Amcom Software today announced a significant update to its industry-leading communications call center suite by introducing radio frequency identification (RFID) capabilities. With this update, Amcom becomes the first provider of mission-critical call center software to offer precise, automated, staff location and management with RFID. The RFID technology works with the Amcom system to automatically update where hospital staff is located, so they can be contacted more quickly. This kind of automated precision helps hospital call centers operate more efficiently and effectively; speeding response, eliminating manual update processes, and improving patient care.

Amcom’s call center suite now incorporates Time Domain Corporation’s PLUS line of precision ultra wideband (UWB) real-time location system (RTLS) tags, readers, antennas and software. With the design and implementation services of distribution partner, TrackIT Systems, facilities can quickly add the new RFID capabilities to their existing or new Amcom system. When personnel enter, leave or change locations within the facility, their contact records within the Amcom call center system are instantly updated. When a call center activity is initiated, precise information regarding their whereabouts makes it easy to use the individual’s preferred messaging technology to reach them, wherever they are.

According to Amcom Software product management director, Ed Hixon, “The addition of RFID technology to our suite is another example of how we listen to our customers’ needs and develop new ways to serve them. We’ve seen a lot of interest in having up-to-the-minute information about the availability of hospital staff and are excited about the new, integrated solution.”

AMCOM SOFTWARE

Minneapolis based Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software's advanced solutions are used by thousands of leading corporations and organizations in hospitality, healthcare, education, business and government. Amcom’s recent acquisition of CommtechWireless, along with the additions of XTEND Communications and Telident E911 solutions, further solidifies the company’s market leadership. For more information, call (800) 852-8935 or go to http://www.amcomsoftware.com.

TRACKIT SYSTEMS

TrackIT Systems is a sales and service company providing RFID tracking solutions for the Healthcare industry. TrackIT utilizes a proprietary ultra wideband technology (UWB) to track the Radio Frequency Identification (RFID) tags “real time.” Tags are placed on high value assets, patients or employees to provide a “Real Time Location System" (RTLS). Using a simple architecture, hospitals can gain multiple benefits from the most accurate and secure wireless RTLS and software solutions available. http://www.thetrackit.com/

PRESS INFORMATION

Ron Wenaas
+1 (612) 418-7077
rwenaas@amcomsoft.com

About Time Domain

Time Domain is the world leader in ultra wideband (UWB) product development and provides solutions that enable enterprises to maximize productivity of their people and assets using a real-time location system (RTLS).  Our products and professional services deliver "Precise Location for a World in Motion" to the healthcare, retail, and other vertical markets and are sold and supported through a network of certified channel partners.  Time Domain's new Precision Location UWB System (PLUS) products are powered by the innovative PulsON suite of UWB technologies, which are also available for strategic UWB OEM integration.

www.timedomain.com.